Vendor FAQ

Operational answers for vendor teams.

Use these answers for support, pricing, integrations, team access, and vendor operations.

Where should vendor support requests go?

Use Vendor support for service-request blockers, payout questions, document verification, commerce feeds, supplier integrations, and pricing setup. Requests stay attached to your vendor account and remain visible in support history.

Who can manage vendor team access?

Approved vendor leads can manage team members, roles, statuses, and connected systems. Customers and standard invitees cannot change vendor team access.

Where do pricing plans come from?

Pricing and subscription cards show the active plans your vendor team has approved, including trials, discounts, and included services.

Can approved assistants help with vendor work?

Approved assistants can see only the vendor details needed for a task.

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