Vendor terms
HELM vendor accounts are provided for approved marine service providers and commerce suppliers. Vendors are responsible for accurate listings, current credentials, timely request handling, and service delivery that matches the commitments made through HELM workflows.
Operational use
The portal may be used to manage service requests, supplier operations, documents, support requests, pricing, and account settings for the supplier account assigned by HELM.
Account controls
HELM or approved vendor leads may suspend, revoke, or update access when account status, policy, or compliance requirements change.
Support and disputes
Support requests submitted in the portal are recorded for vendor account and HELM support review. Vendors should provide enough context for HELM to resolve operational, billing, connected-system, or account issues.